The insulator is a non-conductive ring, which separates the chain from the clasp. It is there to provide a necessary break in the current from the pendant. Our insulators are made from high quality materials, so they should last for years. If yours breaks, it is important to have it replaced. Wearing an EarthCalm Pendant or Anklet without an insulator will reduce its effectiveness.
Please note: EarthCalm will only install an insulator on an EarthCalm chain.
Installing the Insulator
If you want EarthCalm to install it: You must ship your pendant and chain to EarthCalm. After we receive them, please allow 10 days for installation.
1) Print your order confirmation.
2) Ship the order confirmation with the pendant/anklet and chain to:
EarthCalm Repairs Dept
173 E 4th Ave
Chico, CA 95926
We recommend insuring the shipment, and/or using signature confirmation.
If you're doing the installation: Order a 2-Pack of EarthCalm insulators, and follow the instructions here.
Replacing the Chain
If you would prefer to order a replacement chain from EarthCalm: Replacement chains come with an insulator already attached. A replacement chain is available for purchase here. Using your own chain and other options: If you are using your own chain, it is important to add an insulator to it. It is also okay to use a strong ribbon, para-cord, leather cord, or any other durable non-conductive material, which would not require an insulator.