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Warranty

1-Year Limited Warranty for Retail Customers:

EarthCalm warrants that the product will be free from defects in materials and workmanship for a period of 12 months from the original order date. If the product proves defective during this warranty period, EarthCalm, at its option, will either repair the defective product without charge for parts and labor, or will provide a replacement in exchange for the defective product. All repairs under this warranty MUST be made by EarthCalm. Parts and replacement products used by EarthCalm for warranty work may be new or reconditioned to like new performance. All exchanged parts and products become property of EarthCalm. 

Warranty does not apply to regular wear and tear. Warranty does not apply to lost or stolen products. Warranty does not apply to the purchase of discontinued items. Warranty does not apply to any part of chains, insulators, or nylon cords. EarthCalm shall not be obligated to furnish service under this warranty for any of the following:  A) To repair any damage or malfunction caused by the use of non-EarthCalm supplies.  B) To repair damage resulting from improper use or connection to incompatible equipment.  C) To repair damage resulting from attempts by personnel other than EarthCalm representatives or their agents to repair or service the product. Any repairs made by the customer or a third-party will void this warranty.  D) To service a product that has been modified or integrated with other products, when the effect of such modification or integration increases the time or difficulty of servicing the product. E) To repair any damage resulting from improper/inadequate use or improper/inadequate maintenance and care. F) To repair any damage from pets. (We recommend keeping all products away from pets at all times.)

This warranty is given by EarthCalm with respect to the product in lieu of any other warranties, expressed or implied. EarthCalm's responsibility to repair or replace defective products is the sole and exclusive remedy provided to the customer under this warranty.

In order to obtain service under this warranty, the customer must follow EarthCalm's return guidelines. The customer is required to send details and images of the product to EarthCalm via RMA, to determine whether it qualifies for warranty replacement or repair. If it does qualify, it must be shipped back to EarthCalm with RMA, at the customer's expense, and be postmarked within 365 days of the original order date. If product does not qualify for warranty, you may be able to find what you need on one of our REPAIRS or REPLACEMENTS pages.

Click HERE to view return guidelines and request RMA (Return Merchandise Authorization). 

REV. 06/20/2018