|COVID-19 UPDATE: 3/17/2020|
PRODUCT AVAILABILITY: To date, EarthCalm product availability has not been impacted by COVID-19. However, circumstances are changing daily, and if we become unable to ship orders in a timely manner, we will notify you as soon as possible.
REFUNDS AND REPAIRS: Effective immediately, in an effort to minimize employee exposure to COVID-19, EarthCalm will be waiting 14 days before opening all incoming mail, including returned merchandise. Please note, this will result in a delay on refunds and repairs. We know that this is not ideal for our customers, but our top priority is the health and safety of our employees and community. Thank you so much for your understanding!
CUSTOMER SERVICE AND SOCIAL MEDIA: EarthCalm's Customer Service team is experiencing an increase in calls, emails, and social media interactions. This may cause a delay in our response time. We greatly appreciate your patience!
90-Day Money-Back Guarantee for Retail Customers:
For all new products, EarthCalm guarantees to refund the product price only if the customer follows EarthCalm’s return guidelines. The product(s) must be shipped back to EarthCalm with RMA, at the customer's expense, in original condition, and be postmarked within 90 days of the original order date.
Click HERE to view return guidelines and request RMA (Return Merchandise Authorization).