EarthCalm 90-Day Money-Back Guarantee
Customer is responsible for paying all duties, taxes, and any other charges required to ship the product. Shipping charges will not be refunded. All returns are processed in the order of which they are received, and can take up to 10 business days to complete. We highly recommend adding package insurance to all returns. EarthCalm is not liable for lost, damaged, or stolen packages. Our Returns Department will not notify you when we receive your return, so we recommend tracking your package through your carrier.
RMA for Regular Customers:
1. Sign in, and go to "My Account".
2. Locate the order number for your return (e.g., "AB-12345").
3. Click "View Details", next to the order number, then click "Add New RMA".
4. Select product(s) you will be returning, and reason for return.
5. Click "Save RMA Request", and then click "ok" to confirm.
6. Wait for our reply. EarthCalm will respond to your request within two (2) hours.
7. Do not ship product(s) until you receive our reply. Follow the instructions in that reply, and remember to write your RMA number on the outside of your package.
RMA for Guest Orders:
1. Email [email protected] to request a return. Be sure to include the order number and "RMA for guest order" in your email.
2. Wait for our reply. EarthCalm will respond to your request within two (2) business days.
3. Do not ship product(s) until you receive our reply. Follow the instructions in that reply, and remember to write your RMA number on the outside of your package.
EarthCalm processes refunds within 1 week of receiving the return. PLEASE NOTE: It can take an additional 10 business days for your bank or credit card company to make the funds available on your account.
Past 90-Day Deadline:
We do not accept returns after 90 days.
EarthCalm does not allow exchanges.
Return products purchased from other company:
If you did not purchase directly from EarthCalm, you cannot return your products to us. Contact the seller. Authorized Distributors are required to extend EarthCalm's 90-Day Guarantee, and process their own customer returns.