Ordering FAQ

What is the difference of ordering directly from EarthCalm and ordering from an EarthCalm Distributor or other supplier?
If you order directly from EarthCalm, you are always guaranteed to receive products with the most current technology, with our 90-Day Money Back Guarantee, 1-Year Limited Warranty, and the helpful assistance of our knowledgeable Customer Service Team. Whereas, if you order from an authorized EarthCalm Distributor, or any unauthorized supplier, you must contact them for all of your customer service questions. If you are ordering outside the US, we highly recommend that you order from one of our authorized International EarthCalm Distributors. To find one near you, visit our International Ordering page.

Does EarthCalm have a retail store I can purchase from, in person?
No, we offer online sales only. For insurance reasons, we cannot allow customers into our manufacturing building.

How much are EarthCalm products?

You can view all product prices on each individual product page, found here.

Can EarthCalm provide me with a shipping quote?

To obtain a shipping quote, simply add the items to your cart, go to your cart, and click on "CALCULATE SHIPPING". Enter ALL field information, or it may not calculate properly. For international orders, please note that your order may be subject to additional customs fees.

Can I have my order shipped to a different address than my billing address?
Yes, the Shipping Address and Billing Address are separate fields that you can fill out within the ordering process.

Why is the website prompting me to change my shipping address?
In an effort to ensure that your package will reach the correct destination in a timely manner, EarthCalm uses an application that works with USPS to find the shipping address that their system recognizes.

What if I don't insure my order?

If your package is not insured, and gets damaged, lost or stolen, EarthCalm is not liable. You will assume liability for the risk of not paying to insure your order. 

Why is my ordering information being auto-filled?
Sometimes, if you use PayPal, their system will fill in your information. Sometimes, you may just need to clear your "cookies". Whatever the case, you should be able to manually fill over this information before submitting your order. If not, email customerservice@earthcalm.com, and we will ask our IT department to diagnose the issue.

What form of payment should I use?
We accept PayPal, Visa, MasterCard, Discover, American Express and EarthCalm gift cards. . We do not accept checks, money orders or any other form of payment.

Why isn't the website accepting my payment info?
Some reasons why customer payment is not accepted could be insufficient account funds, incorrect billing address, or incorrect CVV code. Be sure to enter the exact same information that you have on file for your payment method, and check for typos. You may need to contact your bank or financial institution for any other reason they are stopping the transaction. If they aren't stopping it, contact CustomerService@EarthCalm.com, to escalate the issue to our IT Department.

How do I know if my order went through?

Check your email. Every time you place a new order, you are required to enter an email address. As soon as you submit your order, our system automatically sends an order confirmation to that email address. If your email account doesn't recognize EarthCalm, the order confirmation could be sent to your junk / spam folder.

How do I track my package?

You can track your package through the Shipping Confirmation email, that is sent to you as soon as your order has been shipped. Additionally, if you ordered through your EarthCalm account, sign in and click 'My Account', then 'Recent Orders", then 'View Details', and your tracking number will be posted there.

Will I have to pay customs fees?

Most countries do charge customs fees, and these fees vary greatly from country to country. We have Authorized International EarthCalm Distributors in several countries around the world. You can view our list here.If there is not a distributor in your area, we suggest that you contact your country's Customs Department to find out about potential restrictions and customs fees on packages coming from the United States.

If you don't see the answer to your question in FAQ, email customerservice@earthcalm.com.