As soon as you submit your order, our system automatically sends an order confirmation to your provided email address. If your email account doesn't recognize EarthCalm, the order confirmation could be sent to your junk / spam folder.
Shipping & Delivery Time
We usually ship within 2 business days after your order is placed. Sorry, no expediting. Once shipped, it will usually take between 1-3 days for domestic deliveries, and around 7-10 days for international deliveries. We recommend using your Shipping Confirmation to track your package. *As noted on the product page, if your order contains a custom sized Sanctuary Band or Child Band, it will delay your entire order up to 10 business days.
As soon as your order ships, our system automatically sends a Shipping Confirmation with your tracking information. Additionally, if you ordered through your EarthCalm account, sign in and click 'My Account', then 'Recent Orders", then 'View Details', and your tracking number will be posted there.
Lost / Damaged Package
Most countries charge customs fees, which vary greatly from country to country. We have Authorized International EarthCalm Distributors in several countries around the world. You can view our list here. If there is not a distributor in your area, we suggest that you contact your country's Customs Department to find out about potential restrictions and customs fees on packages coming from the United States.