Ordering FAQ

Order Directly from EarthCalm or Order from EarthCalm Distributor
If you order directly from EarthCalm, you are always guaranteed to receive products with the most current technology, with our 90-Day Money Back Guarantee, 1-Year Limited Warranty, and the helpful assistance of our knowledgeable Customer Service Team. If you are ordering from an authorized EarthCalm Distributor, you must contact them for all of your customer service questions. We don't recommend ordering from any unauthorized supplier. If you are ordering outside the US, we highly recommend that you order from one of our authorized International EarthCalm Distributors. To find one near you, visit our International Ordering page.

Retail Storefront
We offer online sales ONLY. For insurance reasons, we cannot allow customers into our manufacturing building.

Product Prices

You can view all product prices on each individual product page, found here. Prices are non-negotiable, but can be discounted with a valid coupon code.

Shipping Quote

Simply add the items to your cart, go to your cart, and click on "CALCULATE SHIPPING". Enter ALL field information, or it may not calculate properly. For international orders, please note that your order may be subject to additional customs fees. The cost of shipping is automatically calculated by weight of the order, and is non-negotiable. 

Billing Address
This needs to be exactly the same as the information your credit card company has on file. 

Shipping Address
EarthCalm uses an application to help you choose an address that USPS can easily recognize. However, your address needs to be correct, so if the application does not prompt correct information, just provide an address that you know you works.

Package Insurance

If you choose to forgo package insurance, and it gets damaged, lost or stolen, EarthCalm will not be liable.

Special Delivery Instructions
Add requests into the Additional Information Comments field of the checkout page. Keep in mind that even if we add special delivery instructions to the label, it is ultimately the courier's decision, and EarthCalm will not be liable.

Order Information Auto-Filling
Maybe you just need to clear your "cookies", or maybe you're using PayPal, and their system is trying to help. Whatever the case, you should be able to manually fill over this information before submitting your order.

Form of Payment
We accept PayPal, Visa, MasterCard, Discover, American Express and EarthCalm gift cards. We do not accept checks, money orders or any other form of payment.

Payment Declined
This could be insufficient funds, incorrect billing address, or incorrect CVV code. Be sure to enter the exact same information that you have on file with your credit card company, and check for typos. You may need to contact your credit card company for any other reason they are stopping the transaction.

Order Confirmation

As soon as you submit your order, our system automatically sends an order confirmation to your provided email address. If your email account doesn't recognize EarthCalm, the order confirmation could be sent to your junk / spam folder.

Shipping & Delivery Time

We usually ship within 2 business days after your order is placed. Sorry, no expediting. Once shipped, it can take between 1-3 days for domestic deliveries, and around 7-10 days for international deliveries. We recommend using your Shipping Confirmation to track your package.

Tracking Package

As soon as your order ships, our system automatically sends a Shipping Confirmation with your tracking information. Additionally, if you ordered through your EarthCalm account, sign in and click 'My Account', then 'Recent Orders", then 'View Details', and your tracking number will be posted there.

International Customs

Most countries charge customs fees, which vary greatly from country to country. We have Authorized International EarthCalm Distributors in several countries around the world. You can view our list hereIf there is not a distributor in your area, we suggest that you contact your country's Customs Department to find out about potential restrictions and customs fees on packages coming from the United States.

If you don't see the answer to your question in FAQ, email customerservice@earthcalm.com.